2.4 / 10 Rating Star
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another view of the hotel
Photo Credit: guyonthego

Hilton Garden Inn Rockville

14975 Shady Grove Road Rockville, Maryland 20850
Not applicable
240-507-1800 Not applicable
July 2013 All year
$100-199 Rockville Maryland
Website Lodging Mid-range Hotels
First review
The Hilton Garden Inn was built in 2010 and has 112 of rooms of which 3 are suites. The hotel is a nonsmoking property and does not accept pets. It's located in an office park setting and is next door to a Homewood Suites Hotel. The rooms have small refrigerators and microwave ovens. Most of the king bed rooms have a walk-in shower, and the queen bed rooms have a shower/tub combination. Room rates can range from $90-190. Parking is free.

Amenities include an indoor pool and workout room. The hotel restaurant serves breakfast and dinner, and the bar offers mixed drinks till 10:00pm. The Garden Inn has a contemporary feel and a well-appointed lobby. A nearby shopping center that is within walking distance has several restaurants including Chipotle, a sandwich shop and an Italian place.

The check-in process was generally smooth and the room was clean except for a hair in the sink. The bathroom fixtures worked properly and the climate control worked OK as well. A room key had to be kept in a wall device to keep the power turned on, which was a minor annoyance but not a deal breaker. Another annoyance was that the hotel's computer kept rebooting for no apparent reason. Up until the morning the stay here was still adequate. However, waking up in the morning and finding multiple bug bites around both ankles changed the experience dramatically for the worse. When the bite marks were brought to the hotel’s attention, they inspected the room but reported finding nothing unusual. Surprisingly and disappointingly they then offered zero compensation or bill adjustments for the experience. After checking out, phone calls to the hotel that day were either not returned or were not handled in a professional manner. The main customer service department to its credit provided a free night certificate for the hassle, but the hotel’s lack of concern and the fact that the incident happened at all means there will be no future stays here even if the room is provided gratis.
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